• A request for return must be submitted to RSL within the 30 day trial period which begins the day of order delivery.
    • Return requests must be submitted by email or phone call.
    • Return authorization emails containing pre-paid return shipping labels and return procedures will be sent to the purchaser’s email address associated with the order.
    • The purchaser is required to complete the return within 7 days of receipt of RSL’s return authorization email. It is the purchaser’s responsibility to receive the return authorization email, by verifying the correct email address has been provided to RSL and checking spam folders to ensure the email was not automatically filtered by the purchaser’s email client.
  • Item(s) being returned must be received by RSL in like-new condition.
    • Blemishes and/or damage from use may incur a fee or void eligibility for return.
    • If an item is returned blemished or damaged from purchaser use, up to a 25% restocking will apply based on the extent of the blemish or damage, if the item is deemed eligible for return by RSL staff.
    • Excessively blemished or damaged items will not be eligible for return and will be shipped back to the purchaser. In such cases, the purchaser will be responsible for the cost of round-trip shipping, which includes the RMA return shipping to RSL and the second outbound shipping to the purchaser. This amount will be invoiced to the purchaser or withheld from any additional amount to be refunded.
    • Our priority is always to be lenient and avoid fees/voided return eligibility. If an item is to be returned, we recommend taking pictures of the item before repacking.
  • All items need to be correctly packed for return; in accordance with the steps provided in our return authorization email.
    • Purchaser is responsible for correctly re-packing items for return in accordance with instructions provided in RSL’s return authorization email. If there are any questions about how to repack an item, please contact us. We will be happy to assist.
    • Shipping damage caused by incorrect packaging is the responsibility of the purchaser, and will incur a restocking fee or may void the eligibility for return. If the item is not eligible for return due to excessive damage, it will be returned to the purchaser. The purchaser will be responsible for the cost of round-trip shipping which includes the RMA return shipping to RSL as well as the second outbound shipping to the purchaser. This amount will be invoiced to the purchaser or withheld from any additional amount to be refunded.
    • We would like to prevent occurrences of damage from RMA return shipping, and recommend taking pictures of boxes and packing material prior to sending item(s) to RSL.
    • If orders containing multiple boxes are requested for return, all items and boxes must be returned together as one combined shipment, using the return shipping labels and instructions provided in RSL’s return authorization email. Items returned at separate times incur additional charges which will be passed to the purchaser and withheld from any amount refunded.
    • If there are any questions about packaging or the return process, please contact us. We are happy to assist.
  • All accessories must be included with the returned item(s).
    • This includes grilles, manuals, cables, templates, as well as any other accessories that were provided.
    • Missing accessories will incur fees that will be withheld from the refund issued.
  • All returned items will be inspected and evaluated to determine cosmetic condition and ensure proper function.
    • This process may take up to five business days, but is often less.
    • Items returned in like-new condition will receive a refund in full, with the exception of Speedwoofers and wireless transmitters**.
    • Items returned blemished or damaged that are deemed eligible for return will receive a refund less fees incurred for said damage. These fees may be up to 25% and will be based on the item’s condition.
    • Items with excessive blemishes or damage will not be eligible for return and will be shipped back to the purchaser. The purchaser will be responsible for the cost of round-trip shipping, including the RMA return shipping to RSL as well as the second outbound shipping to the purchaser. This amount will be invoiced to the purchaser or withheld from any additional amount to be refunded.
    • Refunds can be issued only to the original credit card or PayPal account used for the initial purchase.
    • A confirmation email will be sent when a refund is issued. Please retain this email for your records.
    • Once a refund is issued, it may take several days for the funds to return to your account. This is not decided by RSL. It is determined by the credit card provider/financial institution.
  • *RSL’s 30 day trial period applies to orders up to $1500 USD. Orders in excess of $1500 USD are eligible for return, with the terms of the trial period applying to the first $1500 of items purchased. Remaining items are not eligible for free round-trip shipping and will be subject to shipping charges and a restocking fee. Please contact us with any questions about this. RSL is happy to provide guidance as to how to best use the trial period.
  • **A $50 return fee applies to each Speedwoofer 10S MKII.
  • **A $150 return fee applies to each Speedwoofer 12S.
  • **A $15 return fee applies to each iA255.1 Compact Integrated Amplifier.
  • **A $10 return fee applies to each AT4 wireless transmitter and AR4 wireless receiver.