RSL SPEAKERS TERMS AND CONDITIONS
Our terms and conditions are in place to protect our 50+ year endeavor to provide high-performance audio equipment with exemplary service, at industry-leading prices. We will always strive to provide excellence to our customers.
RSL’s Warranty:
- RSL provides a 5 year warranty on RSL branded transducers, crossovers, and enclosures; and a 2 year warranty on RSL branded amplifiers and wireless devices.
- RSL’s warranty guarantees items are free of manufacturer defects and function as RSL intends.
- RSL’s warranty does not cover mishandling, improper use, abuse, or use in applications outside of the home. Such uses void the warranty.
- RSL’s warranty does not cover exposure to water or moisture or other elements from outdoor or improper use.
- RSL speakers are intended for home use. Use in outdoors, commercial applications or in vehicles is not covered by RSL’s warranty. Such uses will void the warranty.
- RSL’s warranty does not cover opening or disassembling speakers. Such actions will void the warranty unless permission is granted in advance by RSL.
- Original purchaser’s name and order number are required to begin a warranty claim.
- All RSL branded items include RSL’s full warranty when purchased directly from RSL.
- RSL’s warranty applies to all new or outlet store items.
- Items purchased second hand or from a third-party retailer are not covered by RSL’s warranty.
- Warranty claim procedure:
- If a warranty claim is needed, the purchaser of the item is to contact RSL via email or phone call. Purchaser name and order number will need to be provided.
- If a claim is opened within 30 days of initial delivery, either a replacement part or an item exchange will be offered. RSL will cover the cost of either option, as well as any shipping costs associated.
- If a warranty claim is opened after 30 days of delivery but within the warranty period:
- RSL may offer to repair or replace the item.
- The purchaser is responsible for the shipping cost of any replacement parts sent or the shipping cost for the entire item itself to be returned to RSL for service.
- If an item is sent in for service and a repair is completed under warranty, RSL will cover the shipping back to the owner anywhere within the contiguous 48 states.
- If RSL sends a replacement part for installation in the home, the purchaser is responsible for the shipping cost of the replacement part. RSL may include a pre-paid label to receive the non-functional part back after the repair is completed. The in-home installation of the replacement part will not void RSL’s warranty.
- If an item requires servicing at RSL’s repair facility, the owner is responsible for shipping the item to RSL. The owner is responsible for ensuring the safe arrival of the item. This includes packing the item correctly to ensure safety during transport. The owner is responsible for purchasing insurance for the item in case it is lost or damaged in transit.
- If RSL receives an item that has damage, RSL will photograph the damage and provide pictures to the owner. The owner can determine if the damage existed prior to shipping, or if a claim needs to be opened with their selected freight carrier.
- RSL will always attempt to provide prompt and thorough service.
- Repaired items sent back to the owner are insured in the event of loss or damage.
- If RSL determines that an item sent in for repair has failed due to misuse, mishandling, abuse, use outside the home, exposure to elements, or unauthorized disassembling; the warranty will be voided. RSL will report the findings to the owner. If the owner wishes to proceed with repairs, the owner will be responsible for the cost of said repairs. The owner will also be responsible for the round-trip shipping costs associated with the servicing and repair.
- For service requests outside of the warranty period, the owner is responsible for the cost of repairs performed as well as the return shipping of the item once the work is completed. RSL will provide a quote for the work upfront and will proceed to repair the item upon the purchaser’s approval.
- Repairs not covered by RSL’s warranty will be kept as cost effective as possible to the item’s owner.
RSL’s Website General Use Policy:
By using the Website, you agree to be bound by these terms, which shall take effect immediately on your first use of the Website. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to the Website.
RSL Speakers may change these terms from time to time and so you should check these terms regularly. Your continued use of the Website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using the Website.
All copyright, trademarks, design rights, patents, database rights and other intellectual property rights in and on the Website shall remain vested in RSL Speakers. You may not copy, reproduce, republish, disassemble,decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Website content in any way except for your own personal, non-commercial use without our prior written consent. You also agree not to adapt, alter or create a derivative work from any Website content except for your own personal, non-commercial use.