Terms & Conditions2019-07-05T17:27:24-08:00

Terms & Conditions

By using the Website, you agree to be bound by these terms, which shall take effect immediately on your first use of the Website. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to the Website.

RSL Speakers may change these terms from time to time and so you should check these terms regularly. Your continued use of the Website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using the Website.

All copyright, trademarks, design rights, patents, database rights and other intellectual property rights in and on the Website shall remain vested in RSL Speakers. You may not copy, reproduce, republish, disassemble,decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Website content in any way except for your own personal, non-commercial use without our prior written consent. You also agree not to adapt, alter or create a derivative work from any Website content except for your own personal, non-commercial use.

Warranty

By using this website, and/or purchasing RSL products, you acknowledge and agree to RSL Speakers’s terms of warranty.

All RSL Speakers include a 2 year warranty on electronics (amplifiers, wireless transmitters) and a 5 year warranty on remaining speaker components (tweeters, woofers, crossover networks, enclosures). This warranty covers any defects in manufacturing and deviations from intended performance. Simply put, “If it breaks, and its our fault; we’ll fix it for free.”

RSL’s warranty does not cover speakers or components damaged by the user, or damage caused by improper setup or unintended use.

RSL reserves the right to terminate a warranty at any time and for any reason, including product abuse and misuse. RSL reserves the right to refuse service to anyone.

RSL 30 Day Trial Period – Terms & Conditions

RSL Speakers offers a 30 day trial period for all RSL brand speakers. Please read the trial period terms and conditions below:

  • RSL’s  30 day trial is intended for customers to evaluate our speakers in a comfortable and honest environment; without the pressure of a sales staff.
  • RSL’s trial period begins upon the date of speaker delivery (not the date ordered).
  • When your speakers arrive, please inspect them for for freight damage and order accuracy. If either freight damage or an order mistake has occurred, RSL must be notified right away and within the 10 days of the date of order delivery. FedEx offers a limited window for damage claims to be filed.
  • After listening if you’re not blown away with your speakers and wish to return them, RSL Speakers must be notified within the 30 day trial period.
  • Return authorization (within the 30 day trial) can be requested by phone or email.
  • Speakers must be unaltered and in like-new to be eligible for return.
  • When a return shipping label is issued, RSL requires that the item(s) are returned in accordance with the instructions provided, and within 7 days of the date of the return shipping label.
  • If more than one shipping label is required, all items must be shipped together at the same time.
  • Returned speakers will be inspected upon return delivery. All speakers returned in like-new condition will receive a refund in full.
  • A minimum 15% restocking charge will apply to any speakers returned blemished or damaged, or missing accessories. Final amount of restocking charge is based on speaker(s) condition.
  • To preserve our low prices, RSL Speakers offers one trial period per customer.

The following does not fall under the terms and conditions of the trial period. Shipping and or re-stocking charges may apply:

  • Order cancellation. If an order needs to be cancelled, it must be done so before it has shipped. To provide the best possible service to our customers, RSL Speakers maintains very fast order processing. An order placed in the afternoon or evening will normally ship within one business day. Orders placed before 10am PST Monday through Friday will usually ship same day. If a cancellation request is sent after the order has shipped, RSL has no way of stopping the order. Transit will resume until the order reaches your local FedEx facility. At that point FedEx will attempt to re-route the order back to us, though they do not guarantee such a service. Delivery to the destination address may still occur. In either case, RSL Speakers maintains the right to charge for the round-trip shipping costs. An order cancelled after it has shipped does not constitute a trial period under our trial period terms and conditions.
  • If an order cannot be delivered due to inability for FedEx to acquire a signature (whether requested or required), RSL Speakers reserves the right to charge for round-trip shipping costs. If a signature upon delivery is requested or required, FedEx will make three delivery attempts over three days (one attempt per day). If a signature cannot be acquired, FedEx will return the order to their processing facility where it will be held for 5 days for customer pick-up. A government issued ID is required for pick-up. If the order is not picked up within the 5 days, it is returned to us and we are billed for return shipping. In these cases we reserve the right to charge for the round-trip shipping. Please be aware that a shipping confirmation email with tracking number is sent after your order ships. This allows you to track the order and plan accordingly.
  • Separated shipments. If an order or partial order is being returned, all returning items must be specified and shipped together at the same time. We do not allow returns in separate shipments on separate days, as this increases shipping costs substantially.
  • RSL offers one trial period per customer. Orders purchased after one trial period has been used do not qualify for a trial period. Returns (if authorized) are subject to a minimum restocking charge 15%. Final restocking charges are based on the condition of returned items.

Please be aware that RSL Speakers is a small, family owned and run operation. It is our goal to provide a higher level of personalized service to all of our customers. It is also our objective to use higher quality parts and superior designs than our competitors. It is for these reasons that we want our customers to hear our speakers first-hand, in a comfortable environment, and with absolute peace-of-mind. This is ensured by our 30-day trial period.

Frivolous returns are damaging to our operation. So that we can continue to offer our in-home trial period, please order thoughtfully. Please make sure that our speakers’s sizes will fit your application, and that someone will be available to sign for delivery (when applicable).

Thank you!

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