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Catalog
RSL Speakers Receiver Terms & Conditions
RSL Receiver Return Procedure:
A request for return must be submitted to RSL within the 30 day trial period which begins the day of order delivery.
A request for return must be submitted to RSL within the 30 day trial period which begins the day of order delivery.
- Receiver return requests must be submitted by email or phone call.
- Return authorization emails will be sent to the purchaser’s email address associated with the order.
- The purchaser is required to complete the return within 7 days of receipt of RSL’s return authorization email. It is the purchaser’s responsibility to receive the return authorization email, by verifying the correct email address has been provided to RSL and checking spam folders to ensure the email was not automatically filtered by the purchaser’s email client.
Purchaser is responsible for RMA return shipping.
Purchaser is responsible for RMA return shipping.
- Purchaser is responsible for the shipping of the receiver back to RSL via a shipping carrier of the purchaser’s choice. Fedex or UPS is recommended.
- Purchaser must provide RSL Speakers the tracking number associated with the return.
- The customer is responsible for purchasing shipping insurance for the full value of the receiver being returned. If shipping insurance is not purchased for the full value of the receiver, the purchaser is responsible for the entire amount not covered.
Receivers being returned must be received by RSL in new or like-new condition.
Receivers being returned must be received by RSL in new or like-new condition.
- Receivers returned in unopened / new condition are eligible for a refund in full less original shipping costs.
- Receivers returned in like-new / unblemished condition are eligible for a refund less a 10% restocking fee and original shipping costs.
- Receivers returned with blemishes and/or damage from use will incur a restocking fee of up to 25%, or eligibility for return may be voided.
- Excessively blemished or damaged receivers will not be eligible for return and will be shipped back to the purchaser. In such cases, the purchaser will be responsible for the cost of the second outbound shipping to the purchaser. This amount will be invoiced to the purchaser or withheld from any additional amount to be refunded.
All receivers need to be correctly packed for return as per the original factory packaging.
All receivers need to be correctly packed for return as per the original factory packaging.
- Purchaser is responsible for correctly re-packing receivers for return in accordance with original factory packaging and contents.
- Shipping damage caused by incorrect packaging or rough handling during transit is the responsibility of the purchaser, and will incur a restocking fee (see above) or may void the eligibility for return. If the item is not eligible for return due to excessive damage, it will be returned to the purchaser. The purchaser will be responsible for the cost of the second outbound shipping to the purchaser. This amount will be invoiced to the purchaser or withheld from any additional amount to be refunded.
- If damage occurs from RMA return shipping, the purchaser will be responsible for any necessary damage claim with their selected shipping carrier.
All accessories must be included with the returned receivers.
All accessories must be included with the returned receivers.
- This includes antennas, cables, power cords, literature, batteries, as well as any other accessories that were provided.
- Missing accessories will incur fees that will be withheld from the refund issued; or may void eligibility for return altogether.
All returned receivers will be inspected and evaluated to determine cosmetic condition and ensure proper function.
All returned receivers will be inspected and evaluated to determine cosmetic condition and ensure proper function.
- This process may take up to seven business days.
- Refunds can be issued only to the original credit card or PayPal account used for the initial purchase.
- A confirmation email will be sent when a refund is issued. Please retain this email for your records.
- Once a refund is issued, it may take several days for the funds to return to your account. This is not decided by RSL. It is determined by the credit card provider/financial institution.