30-Day In-Home Trial Period

Eligibility: Applies to all RSL-branded products on orders up to $1500 USD (varies by market, excluding sales tax)

• Start Date: The 30-day trial begins on the delivery date.
  • Shipping Costs: Please note our standard shipping does not include insurance.
• Contiguous U.S. Customers: Free outbound and return shipping.
  • International Customers: Responsible for return shipping and associated import costs; outbound shipping costs are non-refundable.
• Returns:
  • Items returned in like-new condition qualify for a full refund, with the exception of certain fees for Speedwoofers and wireless transmitters (outlined below).
  • Only one trial period is allowed per customer unless otherwise specified in writing by RSL staff.
• Exchanges:
  • Subject to trial terms; once an exchange is completed, the trial period is considered fulfilled. Exchanged items do not include a new trial period unless otherwise stated by RSL.
• Order Cancellations:
  • Canceled orders do not qualify as trials.
  • Orders returned due to incorrect addresses or failure to receive delivery are not eligible for trial terms.

Return and Refund Terms Under the Trial Period

• Return Requests: Must be made within 30 days of delivery via phone or email.
• Authorization: RSL will issue a return authorization email with a prepaid return label and instructions.
• Timely Returns: The purchaser must complete the return within 7 days of receiving the authorization email. It is the purchaser's responsibility to ensure correct email receipt. ( CHECK YOUR SPAM FOLDER)
• Item Condition:
  • Items must be returned in like-new condition.
  • Blemished or damaged items may incur a restocking fee of up to 25% or may not be eligible for return at all. Excessively damaged items will be returned to the purchaser at their cost, including round-trip shipping.
  • Packaging Requirements:
  • Items must be correctly packed as instructed in the return authorization email.
  • Shipping damage due to improper packaging is the purchaser’s responsibility and may incur fees or void eligibility for return.
  • Multiple-Box Orders: All items and boxes in multi-box orders must be returned together. Separate returns may result in additional charges.
• Refunds:
  • Issued after inspection to the original payment method.
  • Confirmation email provided upon refund issuance. Refund times vary based on the financial institution. (RSL TYPICALLY PROCESSES REFUNDS WITHIN THREE TO FIVE BUSINESS DAYS)

Fees and Special Terms

Return Fees (All fees are in USD, cost will vary by market):

• Speedwoofer 10E/10S: $50
• Speedwoofer 12S: $150
• AT4 Wireless Transmitter: $10
• AR4 Wireless Audio Receiver: $10
• Wireless Audio Kits: $20

OTHERS

• Order Cancellations:
• Before Order Fulfilment: Subject to a 3.5% cancellation fee.
• After Order Fulfilment: Subject to round-trip shipping costs and Return Fees. 

Canceled orders are not eligible for the 30-day trial period.

Last Update: 07/09/25