RSL Warranty Overview

• Coverage Periods (unless otherwise specified):
  • Transducers, crossovers, and enclosures: 5-year warranty.
  • Amplifiers and wireless devices: 2-year warranty.
  • Scope of Coverage:
RSL guarantees its products are free from manufacturer defects and will function as intended.
• Exclusions:
  • Improper Use & Mishandling: The warranty does not cover damage due to mishandling, abuse, improper use, or usage outside of home applications. Such uses void the warranty.
  • Environmental Exposure: Damage due to exposure to water, moisture, or other outdoor elements is not covered.
• Intended Use: RSL speakers are designed for home use.  Use in outdoor, commercial, or vehicle applications is not covered and will void the warranty.
• Disassembly: Opening or disassembling speakers without prior authorization voids the warranty.

 Eligibility:

• The Warranty is not transferable.
• Only RSL customers who purchased the product from RSL are eligible to make warranty claims.
• Warranty claims require the original purchaser’s name and order number.
• All RSL-branded items purchased directly from RSL include the full warranty.
• Items bought second-hand or from third-party retailers are not covered.
• Warranty claims made relating to damage occurring during transit, or shipping, may be excluded from warranty coverage  Premium Protect provides coverage for damage resulting during shipping.

Warranty Claim Procedure

Initiating a Claim:
 Contact RSL via email or phone, providing the purchaser's name and order number.  All our warranty parts are designed for easy replacement by the customer.

• Claims within 30 Days of Delivery:
  • RSL will provide an in-home, customer-serviceable replacement part or an item exchange at no cost, including shipping.
• Claims After 30 Days but Within Warranty Period:
  • RSL may repair or replace the item.
  • The purchaser covers shipping costs for replacement parts or items sent to RSL for service.
  • If the item is repaired under warranty, RSL covers the cost of return shipping within the contiguous 48 states.
• Replacement Parts:
  
  • If a replacement part is sent for home installation, the purchaser covers shipping costs. RSL may provide a pre-paid return label for the non-functional part. In-home installations do not void the warranty.

Service at RSL's Repair Facility:

• The owner is responsible for shipping the item safely to RSL, including proper packing and insurance coverage for loss or damage during transit.
• If damage is found upon receipt, RSL will document it with photos and inform the owner, who may need to file a claim with their freight carrier.

Service & Repair Findings:

• If an item fails due to misuse, mishandling, exposure, or unauthorized disassembly, the warranty will be voided.
• RSL will notify the owner of the findings. Repairs can proceed at the owner’s expense, including round-trip shipping costs.

Service Outside of Warranty Period:

• Owners cover the cost of repairs and return shipping. RSL will provide a repair quote in advance for approval.
• Non-warranty repairs are kept as cost-effective as possible.

Additional Terms for AVR - Receivers (US Residents)

• Receiver Bundles: The 30-day trial applies only to RSL branded products, not receivers or other non-RSL equipment.
• Return Conditions for Receivers:
  • Must be in like-new condition or unopened for a refund, less original shipping and a restocking fee.
• A restocking fee of up to 25% will be assessed on all returned receivers at the discretion of RSL. 
  

RSL's Website General Use Policy: 

By using the Website, you agree to be bound by these terms, which shall take effect immediately on your first use of the Website. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to the Website. 
RSL Speakers may change these terms from time to time and so you should check these terms regularly. Your continued use of the Website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using the Website. 

All copyright, trademarks, design rights, patents, database rights and other intellectual property rights in and on the Website shall remain vested in RSL Speakers. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Website content in any way except for your own personal, non-commercial use without our prior written consent. You also agree not to adapt, alter or create a derivative work from any Website content except for your own personal, non-commercial use. 

Last Update: 07/09/25