Orders canceled prior to shipping are subject to a 3.5% processing fee.

RSL will withhold a 3.5% processing fee from the refund unless otherwise stated in writing by RSL staff.

RSL does not guarantee the ability to cancel an order prior to shipping.

RSL will always attempt to accommodate order cancellation requests prior to shipping, but cannot guarantee this. The ability to cancel an order largely depends on when the request to cancel is made in relation to the time the order was placed.
RSL processes and ships orders very quickly. Shipping may occur the same day the order is placed. In some cases an order may be filled within hours or even minutes from the time the order is placed. It is the purchaser's responsibility to be mindful of this and consider this carefully before placing an order.
When an item ships, a shipping confirmation email with tracking information will be automatically sent to the email address submitted with the order. This is an indication the order has left RSL’s facility and will no longer be able to be canceled prior to shipping. RSL is not responsible if the shipping confirmation email is missed by mistake, due to spam filters, or an incorrect email address being submitted with order.

Orders canceled after shipping has taken place will be subject to round-trip shipping costs and restocking fees.

Orders canceled after shipping are subject to the following:

Round-trip shipping charges. Per all freight carriers, orders cannot be stopped once in transit. They must complete their journey to the destination shipping hub where they may be sorted and then routed back to RSL. In some cases, the items may still be delivered to the purchaser. In either case, round-trip shipping charges will apply with no exceptions. The purchaser is responsible for these round-trip shipping costs in full.

Restocking fees. RSL must open all returned items (new or used) for inspection, testing, and reconditioning. New packaging must be provided, and the items must be placed in RSL's outlet store at a reduced price. The purchaser is responsible for these costs in their entirety.

All charges and costs incurred by RSL due to cancellation after shipping are the responsibility of the purchaser and will be withheld from the refund issued. By placing an order with RSL, you agree to these terms and conditions. Please order carefully as cancellation after shipping is an occurrence we would like to avoid at all costs.

Order cancellations are not eligible for the terms and conditions of RSL's 30 day in-home trial period.

RSL's trial period is to provide purchasers with the ability to audition RSL Speakers with absolute peace of mind. RSL's trial does not apply to orders canceled either before or after shipping.

Request for order cancellation voids RSL's 30 day in-home trial period.

When an order is requested to be canceled, it is understood and agreed that no audition or “trial” will take place. As such, the terms and conditions of RSL's 30 -day trial period are voided.

Attempts to subvert RSL's cancellation policy by opening and then repacking a canceled order that has shipped and delivered, will not be accepted. The 30-day trial period will remain voided and round-trip shipping charges and restocking fees will apply. These charges will be withheld from any refund issued. By placing an order with RSL, you agree to these terms and conditions.

Last Update: 5/15/25